Reporting suspicious communications

With reports of scam calls and phishing attempts becoming more prevalent, we encourage all SEFE Energy customers to stay vigilant. It’s important to always stay alert when it comes to unexpected communications - from SEFE Energy or any other supplier you work with.

Here are some key things to look out for, and a few tips to help you protect yourself and your business.

Contents: 

• Stay alert - what to look out for
• What to do if you receive a suspicious communication
• Frequently Asked Questions (FAQs)

Phishing is when attackers attempt to trick users into sharing sensitive information or clicking on a bad link that could download malware. While it usually takes place through email, phishing can be conducted via text message, and scams can take place over the phone, through social media or instant message too.

If you receive any method of communication that doesn’t feel right, you should stop, assess and take steps to check it’s legitimate.

Here’s some best practice advice to help you spot any unusual calls or emails:

• Always check that the email domain is correct (this will always be @sefe.eu or @sefe-energy.com). Be mindful about added or removed letters, as fraudsters will use this technique to appear legitimate. This could include adding an 's' to a valid email domain, for example: @sefe-energys.com.
• Watch out for any spelling errors or bad grammar and never click on links or unexpected attachments in suspicious emails.
• If the communications are looking for urgent actions, this is likely a scam – always pause and check the sender or caller's details first.
• Check the branding if an email or letter is received. If the logo is blurry, stretched or distorted it could be fake.
• If you feel unsure, verify the communication with an additional contact. This could be through the SEFE Energy Customer Service team or an Account Manager over the phone.

Please note our company details have not changed, including our bank or contact details and there are no changes planned.

If you receive a request to change bank details, then please verify the legitimacy of the email through an additional reliable contact. This could be through your Account Manager or the SEFE Energy Customer Service team.

We take any attempts like this very seriously. If you receive any email, telephone or SMS communications from SEFE Energy that you feel are suspicious, please report it so we can log and investigate this.

You can contact us here.

Further advice and guidance can be found on these websites:

The National Cyber Security website

UK Government – internet scams and phishing